Privacy Policy
Last Updated: October 21, 2026
At Detail Haus, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, request a quote, schedule an appointment, purchase services, or communicate with us.
This policy applies to our website, www.detailhaus-erie.com, and the services and communications provided by Detail Haus in Erie, Pennsylvania.
1. Information We Collect
We may collect the following types of information:
Personal Information
Full name
Email address
Phone number
Billing and contact information
Vehicle and Service Information
Vehicle year, make, and model
Vehicle condition and service requirements
Requested detailing, paint correction, or ceramic coating services
Appointment details and booking history
Photographs or additional vehicle information you voluntarily provide
Payment and Transaction Information
When you purchase services or make payments, payment information may be collected and processed through StrataCRM and its connected payment processing providers. Detail Haus may receive transaction confirmations, payment status, and related billing records.
Communications
We may collect messages, inquiries, quote requests, feedback, reviews, and other information you provide when communicating with us.
Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser and device information
Pages viewed and interactions with our website
Referral sources and advertising interactions
Cookies, online identifiers, and similar tracking information
2. How We Use Your Information
Detail Haus uses collected information to:
Schedule, confirm, and manage appointments.
Respond to inquiries and provide service estimates.
Deliver detailing, paint correction, and ceramic coating services.
Process payments and maintain transaction records.
Send appointment confirmations, reminders, and service updates.
Provide customer support and follow-up communications.
Request feedback and customer reviews.
Send promotional offers and marketing communications when permitted.
Analyze website traffic and improve user experience.
Measure advertising effectiveness and improve marketing campaigns.
Maintain security, prevent fraud, and comply with legal obligations.
We use personal information for purposes related to our business operations and as otherwise permitted by applicable law.
3. Online Booking, CRM, and Payment Processing
Detail Haus uses StrataCRM and connected third-party service providers to manage customer relationships, appointment scheduling, quote requests, communications, and payment processing.
When you schedule an appointment, request a quote, or make a payment through our booking platform, your information may be collected, processed, and stored by these service providers.
Payment card information is handled through the applicable payment processing systems. Detail Haus does not require customers to provide full payment card details through general website contact forms.
Third-party providers maintain their own privacy and security practices, which may be governed by their respective privacy policies.
4. SMS and Email Communications
Detail Haus may communicate with customers and prospective customers through phone calls, text messages, and email.
Appointment and Service Communications
These may include:
Appointment confirmations and reminders
Scheduling changes
Quote and estimate updates
Service-related notifications
Customer support communications
Follow-ups and review requests
Marketing Communications
With the consent required by applicable law, we may send promotional text messages or emails about:
Special offers and promotions
Seasonal detailing services
New services and announcements
Maintenance reminders
Customer-exclusive offers
Providing your phone number for booking or requesting a quote does not automatically enroll you in promotional text messages.
SMS Consent and Opt-Out
Where required, we obtain express consent before sending automated marketing text messages. Consent to receive marketing messages is not a condition of purchasing our services.
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP, or request assistance by replying HELP or contacting us directly.
You can unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us.
Mobile Information Sharing
We do not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties for their independent marketing or promotional purposes.
Mobile information may be shared with service providers that help us deliver authorized messages and operate our communications systems. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.
5. Cookies, Google Analytics, and Meta Pixel
Our website uses Google Analytics and Meta Pixel to help us understand website traffic, measure advertising performance, and improve our website and marketing efforts.
These technologies may collect information such as:
Pages visited and time spent on our website
Browser and device information
Approximate geographic location derived from technical information
Interactions with website buttons, forms, and content
Referral sources and advertisement interactions
Cookies and other online identifiers
Google Analytics
Google Analytics helps us understand how visitors interact with our website, identify popular pages, and evaluate website performance. Google may process information collected through its analytics technologies according to its own privacy practices.
Meta Pixel
Meta Pixel helps us measure the effectiveness of advertising on Facebook, Instagram, and related Meta platforms. Information collected through Meta Pixel may be used to analyze website activity, measure conversions, and support targeted advertising or remarketing.
Depending on the settings and features enabled, Meta may associate certain activity with its users.
Your Tracking Choices
You can manage or restrict certain cookies through your browser settings.
You may also manage relevant advertising preferences through:
Google: https://myadcenter.google.com/
Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
Browser privacy settings, tracking prevention tools, and applicable consent or opt-out controls may also affect how tracking technologies operate.
Where required by applicable law, we will provide additional consent or opt-out choices for nonessential tracking and advertising technologies.
6. How We Share Information
Detail Haus may share personal information with trusted third-party service providers when reasonably necessary to operate our business.
These providers may include:
StrataCRM and connected booking systems
Payment processing providers
Website hosting providers
SMS and email communication platforms
Google Analytics and Meta advertising technologies
Other business support or technology providers
We may also disclose information when required by law, in response to lawful requests, or when reasonably necessary to protect our business, customers, and legal rights.
We do not sell customer contact lists to third-party marketers.
Some advertising technologies may involve disclosures of online identifiers or activity data to advertising platforms. These practices may be treated as sharing or targeted advertising under certain privacy laws, and we will provide applicable choices where required.
7. Data Security
We take reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, loss, misuse, or disclosure.
We also use third-party platforms that maintain their own security practices for managing customer and payment information. Although we take reasonable precautions, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested services.
Maintain appointment and transaction records.
Manage customer relationships.
Address questions or disputes.
Fulfill legal, accounting, and regulatory obligations.
Support legitimate business operations.
When information is no longer reasonably necessary, we take appropriate steps to delete, anonymize, or securely manage it.
9. Your Privacy Rights and Choices
Depending on applicable law, you may have the right to:
Request access to personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of certain personal information.
Update communication preferences.
Withdraw consent to marketing communications.
Exercise applicable choices related to certain advertising or tracking activities.
Some requests may be subject to legal exceptions or recordkeeping requirements.
To submit a privacy-related request, contact us at hello@detailhaus-erie.com.
We will review and respond to requests in accordance with applicable law.
10. Third-Party Websites
Our website may contain links to external websites, social media platforms, booking systems, and other third-party services. These websites may have separate privacy policies and practices. Detail Haus is not responsible for the content, security, or privacy practices of independently operated third-party websites.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business operations, technologies, or applicable legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage visitors to review this policy periodically.
12. Contact Information
For questions about this Privacy Policy or how Detail Haus handles personal information, please contact us:
Detail Haus
Erie, Pennsylvania
Website: https://www.detailhaus-erie.com
Email: hello@detailhaus-erie.com
Phone: (814) 812-5539
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.